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What is Scale?

Many business coaches talk about “scale”, but what is it exactly? To scale a business is to be able to grow it without requiring as many resources as the first outlet – your “pilot project”. A perfect example of scale is the old pyramid scheme. If you were the first...

Are You Getting the Training You Need?

I am so disappointed in the “training” that I find offered to small business owners all over the country. This training is hard for me to watch because it is so poor that most of it literally makes me ill. Much of the “training” that I have seen offers touchy-feely...

Are You Being Deceived Into Contributing to Your own Demise?

The Fed Chairman has been raising interest rates on a regular basis, believing that doing so will bring down inflation to a target level of 2%. But as economic statistics come in, they are not making any sense. Inflation should occur for two basic reasons: scarcity of...

My Favorite Quotes

My favorite W. Edwards Deming quotes: “Every system is perfectly designed to get the results it does.” “Without data, you’re just another person with an opinion.” “Learning is not compulsory… neither is survival.” “If you can’t describe what you are doing as a...

How to Reduce Conflict in the Workplace

One of the most difficult aspects of business management today is How to Reduce Conflict in the Workplace. Sociologists study how people behave with one another, and one of the best business sociologists I’ve found is Dr. Morris Massey. Before he retired, his goal was...