For Your Employees
As the team concept and self-empowerment strategies develop in the work place, so grows the need for competent leaders of group discussion. If we can accept the concepts that reinventing the wheel without help merely gets us a wheel, that ‘my way’ thinking hinders progress, and that two cooperative heads are better than one… if […]
I can’t tell you how many times I’ve been hired to fire the troublemaker… and how few times I actually end up firing someone, because
I often find myself in a public setting in the company of an unfamiliar business owner. Whenever I get these opportunities I ask them what is the one business question they struggle with the most?
In management, the slam dunk is a maneuver that will result in a power play whenever there is a conflict between two people, two departments, or two companies. If you know anything about basketball, you’ve probably heard of the ‘slam dunk’. Put simply, the slam dunk is usually delivered by a tall player who gets […]
More important than written communication is verbal communication. Speaking in such a way that another understands what we mean, and understanding what is meant when someone speaks to us, are two elements crucial to the effective performance of our work each day.
I recently visited with a client who had reason to write a letter to one of his long-time customers. He was angry about some changes that had been made and was looking for an explanation and relief from some of the changes. He asked me to review his letter. His final draft, prior to my […]